Privacy Policy – Kreyol Care
Last update : January 2026
SARL KREYOL CARE is committed to ensuring that the collection and processing of your data, carried out via the website www.kreyolcare.com, complies with the General Data Protection Regulation (GDPR) and the French “Informatique et Libertés” law.
1. Data Controller
The data controller for personal data is SARL KREYOL CARE, represented by Mrs. Aurélie Poitout and Mr. Lyvio Talcone.
Registered office: Rue Etienne Navis, 97134 Saint-Louis, Marie-Galante, Guadeloupe.
Contact : [email protected]
2. Data Collected and Purpose
We collect your personal data for specific purposes based on the following legal grounds:
Reservation and contract management (Legal basis: Contract execution): Name, surname, address, email, phone, details of the stay
Contact and quote requests (Legal basis: Legitimate interest): Information submitted via the form or WhatsApp
Appointment scheduling (Legal basis: Legitimate interest): Name and contact details for organizing phone or in-person meetings
Website improvement (Legal basis: Consent): Browsing data via cookies
3. Data Retention
Your data is retained only for the duration strictly necessary for the purposes pursued:
Prospect data (contact without booking): 3 years after the last contact
Customer data (booking made): 5 years after the end of the service (contractual obligation) and 10 years for accounting documents (invoices)
Cookies: Maximum 13 months
4. Data Recipients
Your data is strictly intended for SARL KREYOL CARE. It may be shared with our trusted service providers only to ensure proper functioning of our services:
Lodgify: For reservation management and payment processing
Calendly / WhatsApp: For communication and appointment management
Local service providers: Only necessary information (e.g., first name, stay dates) for partners operating in Marie-Galante (cleaning, maintenance) to prepare your welcome
Note: We never sell or transfer your personal data to third parties for commercial purposes.
5. Data Security and Transfer
The site is secured with an SSL certificate. Your payment data is processed by PCI-DSS certified platforms via Lodgify.
As we use tools such as GoDaddy, Lodgify, and Calendly, some data may be stored on servers located outside the European Union. These providers guarantee an adequate level of protection in compliance with the European Commission’s standard contractual clauses.
6. Your Rights
Under applicable regulations, you have the following rights:
Right to access and correct your data
Right to erasure (“right to be forgotten”) if the data is no longer necessary
Right to object or restrict processing.
Right to data portability
To exercise these rights, contact us by email: [email protected]. If you feel your rights are not respected, you can file a complaint with the CNIL (www.cnil.fr).
7. Cookies Management
The website uses technical cookies (essential for Lodgify’s functionality) and analytics cookies (Google Analytics).
You can modify your preferences using the cookie banner when you first visit the site
You can also configure your browser to refuse cookies.
8. Credits and Hosting
The website www.kreyolcare.com is powered by the Lodgify solution (CodeTravel S.L), with headquarters at Av. de Josep Tarradellas, 20, 08029 Barcelona, Spain.